Dear Friends of PIHN,

Many of our volunteers and supporters have reached out during this time of Coronavirus to ask how Philadelphia Interfaith Hospitality Network is managing. Here is our update on services that will be continued, and others that will be discontinued:

Since so many of the families we serve are employed in service industries, we expect that they will be working fewer hours, making less income, and are likely to have even more material needs. As such, PIHN staff will be working to keep material supports available such as food, diapers, clothing, and personal items for families in need. Staff have divided into three teams who will work on alternate days, keeping our services going as long as possible. If one team needs to be isolated, another team can step in.

The PIHN Northwest Family Center will be open on Thursdays from 1PM -3PM, and Saturdays from 11:30AM – 1:30PM for food and diapers by appointment. Please call (215) 247-4663 ext. 8 to schedule.

  • We ask that families on come to the PIHN office on these days, and enter through the rear to pick up their items.
  • Visitors will not be welcome to come in and utilize computers or the family center to keep it sanitized for staff to be there safely, and assist people with getting basic needs.
  • All calls and requests for rental assistance will be handled by phone, with staff working remotely and checking messages on a regular basis.
  • All in-person tax appointments will be postponed for the next two weeks.
  • PIHN staff will be unavailable to pick up or deliver any furniture donations until further notice.

Our Northeast office is temporarily closed. If you wish to donate any food, supermarket gift cards, or personal items, please bring them to our center at 7047 Germantown Ave. during open hours on Tuesdays, Thursdays, and Saturdays. We will keep you posted on our wish list.

We have also made special plans for the families in our shelter program to stay safe. They will be treated as family, and can remain in their church without volunteers. A handful of dedicated interns and staff will be assigned to check in on them and not to interact with other aspects of our operation. Many thanks to Unitarian Universalist Church of the Restoration in Mt. Airy for accommodating our families at the present time, and to Second Baptist Church in Germantown should the crisis continue. If your congregation is hosting or co-hosting, your coodinator will advise you of our arrangements for volunteers. Our Northwest and Northeast families are now together.

We have implemented increased, regular sanitizing procedures to keep everyone safe. Remember to wash hands frequently and avoid public gatherings as much as possible. Stay home if you are sick and be sure your children know how important hand washing is.

With every wish for calm, safety, and good health,

Rachel SIgnature


Rachel Heart



Rachel Falkove
Executive Director

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